Privacy Policy

CaliCare Consulting Firm (“Consultant,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use,store, and protect personal information when you (“User” or “Client”) access our website, purchase services, or interact with us.

This Policy complies with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

By using our website or services, you agree to the terms in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Information You Provide Directly

• Full name

• Email address

• Phone number

• Billing address

• Payment information (processed securely through third-party processors)

• Facility information

• Service preferences

• Documents uploaded by you

1.2 Automatically Collected Information

• IP address

• Browser type

• Device type

• Website activity (pages visited, clicks, interactions)

• Cookies and tracking tools

1.3 Information Collected During Services

• Forms filled out during consultations

• Notes from meetings

• Compliance documents you share

• Membership enrollment details

We do not collect protected health information (PHI) or clinical records.

2. How We Use Your Information

We use your information to:

• Provide consulting and membership services

• Process payments

• Deliver digital products

• Communicate about appointments, training, and support

• Improve website functionality

• Provide customer service

• Send updates, resources, or promotional materials (optional)

• Comply with legal or regulatory requirements

We do not sell your information.

3. How We Share Your Information

We may share your data only with:

3.1 Service Providers

• Payment processors (Stripe or Square)

• Email platforms

• Scheduling tools

• Document delivery systems

• Website hosting services

These providers are required to keep your information secure.

3.2 Legal or Safety Requirements

We may disclose information if required to:

• Comply with law

• Respond to legal processes

• Protect our rights or property

• Prevent fraud

We never share, sell, or trade your information with third-party marketers.

4. Payment Information

All payment information is processed through a secure third-party processor (Stripe or Square).

We do not store or access your full credit card or bank account numbers.

5. Cookies & Tracking

We use cookies to:

• Improve website experience

• Remember user preferences

• Analyze site performance

• Deliver relevant content

You may disable cookies in your browser settings, but some features may not work correctly.

A full Cookie Policy is provided separately.

6. Data Retention

We retain your information only as long as necessary to:

• Provide services

• Maintain financial and legal records

• Comply with corporate obligations

Digital product purchases may have lifetime access unless revoked due to policy violation.

7. How We Protect Your Information

We use industry-standard safeguards, including:

• Encrypted payment processing

• Secure website hosting

• Limited staff access

• Password-protected files

• Encrypted email services (when available)

However, no online system is fully secure. By using our services, you accept this risk.

8. Your Rights Under California Law (CCPA/CPRA)

California Users have the right to:

8.1 Know What Data We Collect

You may request a list of all personal information collected in the past 12 months.

8.2 Request Deletion

You may request that we delete your personal information, except when required for:

• Legal compliance

• Financial recordkeeping

• Contract completion

8.3 Request Corrections

You may ask us to update or correct inaccurate information.

8.4 Opt Out of Marketing Emails

You may unsubscribe at any time.

8.5 Right to Non-Discrimination

We will not deny services or increase prices because you exercised privacy rights.

9. Children’s Privacy

Our website and services are not intended for anyone under the age of 18.

We do not knowingly collect information from minors.

10. Third-Party Links

Our website may contain links to external websites.

We are not responsible for:

• Their content

• Their privacy practices

• Their policies

We recommend reviewing their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy periodically.

The “Effective Date” above will be updated when changes occur.

Continued use of the website means you accept the updated Policy.

12. Contact Information

If you have questions or want to exercise your privacy rights, contact us at:

admin@calicarefirm.com